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Assets – any electronic currencies, fiat non-cash and cash national currencies, cryptocurrencies and tokens;

Exchange service (Service) – software located on the Internet for the exchange of Assets;

Exchange – transfer of Assets between the accounts of the Service and the User; User – any person who has used the services of the Service, has sent Assets to the accounts of the Service intentionally to perform the Exchange or by mistake;

Application – the client’s desire to exchange Assets, executed electronically through the user interfaces on the Service websites;

Timeout – the time allotted to the User for transferring Assets to the accounts of the Service to perform the Exchange;

Unaccounted funds – Assets credited to the accounts of the Service without completing an Application on the websites of the Service or Assets credited to the accounts of the Service in excess of the amounts specified in the Application;

Refund – the actions of the Service to transfer Assets or Unaccounted funds from the accounts of the Service to the accounts of the Users;

Refund – the actions of the Service to cancel a completed Exchange for the purpose of a Refund.

1. The developed policy describes the actions and inaction of the Service for the Return of Assets to Users, as well as the commissions that are provided by the Service for processing Returns. This policy is an integral part of the Terms of Service for the Service;

2. Refunds can be made only for an amount not exceeding the amount of the Asset sent by the User to the accounts of the Service for the Exchange;

3. Refunds can be made only to the account of the User specified in the Application or from which the Service has accepted the Assets, except for cases in clause # 7.4 of the policy;

4. The Service commission for making the Return is deducted from the amount of the Asset returned to the user;

5. Obligations of the Service:

5.1. The Service undertakes to return the Assets that were sent by the User to the Service accounts only if the Exchange did not take place. The User has not received Assets from the Service to his accounts;

5.2. The Service undertakes to return Unaccounted funds to the User;

6. Service has the right:

6.1. Do not return Assets or Unaccounted funds before the User applies for a Refund. Any actions of the Service for the Return of Assets in accordance with the current policy begin after the User has contacted support. This means that without the request of the User, the Service does not act in relation to the Return;

6.2. Do not reimburse the User for the commission of payment systems when returning;

6.3. Refuse the User in the Refund procedure, except as provided in clauses # 7.3 of the policy;

6.4. Charge a commission for the Return of Unaccounted Funds specified in clause # 8

6.5. Charge a commission for the Refund specified in clause # 8 if it is impossible to complete the Exchange for reasons beyond the control of the Service, in particular when:

The Service is unable to complete the Exchange to a blocked or limited account of the User;

The Service cannot complete the Exchange according to the Application issued by the User in violation of the rules;

6.6. Charge a commission for the Refund specified in clause # 8 for Orders canceled by Timeout. The User sent the Assets to the accounts of the Service after canceling the Application and requires a Refund;

6.7. In accordance with clauses # 7.2 of this policy, do not pay additional commissions to the User;

7. Special conditions:

7.1. The Service stores the User’s Assets subject to return free of charge;

7.2. The Service does not dispose of the User’s Assets to be returned for commercial interests, does not in any way extract investment or any other profit from such Assets;

7.3. The Service can make concessions and perform a Refund in the event of an error by the User, namely, when the User performed an Exchange to an account inaccessible to him, for example, to someone else’s account;

To perform Refund, the User must independently take care of the return of the mistakenly transferred Asset to the Service account, agree with the account holder or the payment system on the return.

The Service begins to process the User’s Return on the terms described in the current policy and only after receiving the full amount of the mistakenly transferred Asset.

For the Return of Assets, the Service deducts a commission specified in clause # 8 of the policy;

7.4. The Service can make concessions and perform a Refund to the User’s account other than the one specified in the Application, if it is required to return the cryptocurrency Asset or tokens.

8. Commissions:

8.1. For Refunds provided by the policy, the Service deducts a commission in accordance with the tariffs (including PS commissions):

 

Privat24 UAH, Bank cards UAH 1.5%

AlfaBank RF RUB 1%

Sberbank RF RUB 1%

AlfaBank UAH, Raiffeisen Bank UAH, Monobank UAH 1%

Bank card RUB 5% + fix 50 RUB

Stable Coins (USDT, PAX, TUSD, USDC) Fix. 3 USD

BTC Fix. 0.0002 BTC + 0.5%

DOGE Fix. 30 DOGE + 0.5%

XRP Fix 0.08 XRP + 0.5%

XLM Fix .08 XLM + 0.5%

TRX Fix. 0.3 TRX + 0.5%

Other Coins Fix.eq. ~ 1 USD + 0.5%

Operator online
28.10.2020, 18:00